Tag Archives: Lost license

Merlin – I have lost my license, where can I find it?

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From time to time, we get in support requests like the following:

My mac is broken/stolen, I have lost my Merlin license, how can I get a new copy?

 

To request a new copy of your license key(s), please start Merlin and select Help > Lost License or use a web form we’ve specially created for this purpose.

 

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File paths on your Mac:

Installed license keys for Merlin are located in the ‘Application Support’ directory of your home folder (~/Library/Application Support/Merlin/Licenses/).

Installed Merlin Server licenses are usually in /Library/Application Support/Merlin Server/Licenses.

Free application downloads:

Should you require a new installation of Merlin or Merlin Server, just download a new copy for free as found in the downloads area.

 

Merlin – Retrieve lost license(s)

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One of the new features of the latest Merlin release (version 2.8.1) is the possibility to request a copy of your Merlin license(s) over the application.

You may call the ‘Lost License…’ menu item as listed under the ‘Help’ menu. Or call Merlin > Preferences…> Licenses and use the according button there.

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